Oh my goodness! How can any one company be soooo incompetent?!
If you look back at my blogs from March, you'll see the ongoing saga of the Iceland pics photo developing with Jessops on the Strand. And, just over 2 months ago, I picked up the re-printed films to discover that one whole roll was missing - negatives and all - and that I then went back to Jessops and asked them to sort it out. Their answer was to take the old CD (why the old one, with the crap prints, I don't know) and the old crappy prints they did - and somehow they were going to make negatives and brilliant prints for me as compensation for their stuff ups. Hm. Bit skeptical, but I went ahead with it because basically I have no choice, and I would rather have the negatives. So, I schlepped back up town, handed in the stuff, got the dude to make sure he put it in a safe place as this is my only copy of it all, and he put a special note on it for the developer. And then, nothing. Nada. Zippo.
So 3 weeks ago I phoned them back up to see what was going on. The developer tells me that I hadn't given them the CD yet. What? But I have a lovely blue receipt for that - quoting her the number, she miraculously finds the package - UNTOUCHED - locked away in the safe! Can you believe it? So she sends off the stuff, tells me it will take 7 working days to do.
Today I get a phone call from her - the stuff is back, but, (and you knew there was going to be a "but" didn't you?) they haven't actually done the negatives, no, they've just reprinted the prints and the CD (same crappy quality)...
Truly, can anyone actually be THAT incompetent? Clearly, they can... Congratulations Jessops, you win the "Most Incompetent Photographic Developer of the Year 2007" award...
2 comments:
Kylie, we've followed your saga with Jessops- boy what a mob of crocks.
In Aus there's a site I think its called Not Good enough or something like that and you publish your worst nightmares about non performing company's. Maybe something like this on Jessops onto a local site?
Of course you have the answer in your hand- next school hols, go back to Iceland or wherever it was and take another lot of photos and this time don't go anywhere near Jessops.
I know! What a joke...
Tomorrow I'm going to phone them (AGAIN!) and see if they've finally sorted it out... good luck to them if they haven't...
Do you think I could go back to Iceland (and have them pay for the trip...) hehehe
Post a Comment